Job Information
Job Description
1) Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems
2) Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomms employees worldwide
3) Answer incoming customer phone calls and e-mail while providing superior customer service
4) Responsible for the ownership of incident creation, resolution and closure
5) Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests
6) Actively listen to each customer s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution
7) Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customers issue
8) Utilize basic networking functions and support for e-mail clients is essential
Minimum Qualifications:
1+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
Physical Requirements:
