Walk-In Drive-Process Associate

Our Process Associates (Proctors) provide world class customer service client test takers by setting up and facilitating testing sessions to ensure support and integrity in the testing process.

The Responsibilities:

Proctor exams and other tests, virtually; includes “Start-Up”, submission, and log-out of a test taker’s exam in accordance with each clients exam rules
Serve as a liaison between Operations sta and test takers to ensure resolution of disconnect issues that may occur during the exam process due to internet connectivity, video, audio, or other technical issues
Log Active Interventions so they can be reported on at a Company level
Supervise the investigation of any alleged breach of Disciplinary Regulations for test takers
Interviewing test takers with required documentation
Assist test takers to complete prerequisites of the exam Validate and Verify the identity of the test taker
Supervise the examination for the entire period and document the same in the database.
Participate in weekly review meetings.
Report technical issues during the exam to the technical support team
Provide excellent customer service to test takers and clients by using the business provided customer support tool including chat and email support.

Additional Position Information:

Onsite
Location: Nacharam
Core Hours: Rotational – Night Shift
Core Days Worked: 5 days
Shift Schedules/Week o will be defined by the Work Force Management Team as per the business requirement.

Desired Attributes:

Excellent verbal and written communication (English required)
Ability to communicate eectively with customers and employees
Technical aptitude; preferably with proficiency in web-based applications, O365 Applications, and Microsoft Office Suite
Ability to be responsive and adept at problem-resolution and critical thinking
Ability to achieve positive satisfaction results from customers and employees

The Benefits:

Competitive Pay
2 way Cab Service
Healthy work Culture
Career Growth Opportunities
Learning and Development Opportunities
Company Sponsored Health Insurance
Referral Award Program