Mega Walk-in Drive | Freshers | 23rd & 24th November

HCLTech | Walk-In Drive | Freshers | 23rd & 24th November | Hyderabad

Dates: 23rd & 24th Nov

Timing: 10:00 AM – 5:00 PM
Walk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081
Work Location: Hyderabad

Contact Persons: Shikha Tanwar: (7678561318) (Call/WhatsApp) / Ashish Durgapal

Please carry:

1 Updated Resume
1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)

Customer Service Desk Representative

Designation: Process Associate

Eligibility: Freshers (B.Tech, BCA, MCA, M.Tech not eligible)

Perks & Benefits:

Shift Timings: Rotational Shifts
Working Days: 5 Days (Work from Office)
Week Offs: Saturday & Sunday Fixed Off
Cab Facility: Both Sides
Employment Type: Full-Time

Job Profile:

Handle customer service desk operations in a technical program.
Troubleshoot with a web development background (preferred).
Provide support for Ads, including campaign management and optimization.

Responsibilities:

Respond to customer support queries via chat, email & call, ensuring adherence to training standards, frameworks, and policies.
Diagnose and resolve customer issues.
Create and optimize Ads accounts at scale.
Utilize data analysis techniques like regression, classification, and anomaly detection to identify patterns.
Manage tasks through ticketing systems and prioritize client requests to meet SLAs.

Required Technical Skills:

Basic understanding of HTML, JavaScript, and CSS.
Familiarity with web concepts and development technologies.

Communication & Customer Service Skills:

Excellent written and verbal communication skills.
Display empathy, ownership, and sincerity in addressing customer requirements.

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Looking forward to seeing you there!