Job Information
Job Description
Phone Banking Officer. Work location – Chennai / Hyderabad / Bangalore.
Work from Office. Direct walkin interview
(Candidates with excellent communication skills only can apply)
Immediate joiners only
Role & responsibility:
Phones Officer role is focused on rendering services to Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / upsell set products.
Key Responsibilities:
– Displaying complete onus to customers queries / problems
– Delivering service with requisite courtesy and accuracy
– Adhering to product and process requirements, with nil errors
– Escalating customer issues to the right internal stakeholders
– Complying to service and sales guidelines
– Achieving Call Quality targets
– Resolving customer queries at the first instance of contact, with minimum call handling time
Cross-sell / upsell set products like
– Loans and mortgages
– Priority / elite accounts
Qualifications:
Optimal qualification for success on the job is:
Graduate or Post graduate from a recognized institution.
0- 5 years relevant role in voice customer service.
Role Proficiencies:
For successful execution of the job, the candidate should possess the following:
Proficiency in systems related to Banking transactions and services.
Good communication skills in both English and local language.
Excellent lead generation and conversion skill.
Sal upto 5 lpa.
Immediate joining or short notice is required
Job skills
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