Process Executive – Voice

We are seeking a Process Executive – Tech Support with 0 to 1 year of experience to join our team. The ideal candidate should have strong English speaking skills and a passion for technology. This role involves providing technical support to clients ensuring their issues are resolved efficiently. The position requires working from the office with rotational shifts.

Responsibilities

• Provide technical support to clients by addressing their issues and queries in a timely manner.
• Assist clients in troubleshooting technical problems and guide them through step-by-step solutions.
• Document and track client issues and resolutions in the support system.
• Collaborate with other team members to resolve complex technical issues.
• Ensure high levels of customer satisfaction by delivering quality support services.
• Maintain up-to-date knowledge of company products and services to provide accurate information to clients.
• Communicate effectively with clients to understand their technical problems and provide appropriate solutions.
• Escalate unresolved issues to higher-level support teams when necessary.
• Monitor and follow up on pending issues to ensure timely resolution.
• Participate in training sessions to enhance technical skills and knowledge.
• Adhere to company policies and procedures while handling client issues.
• Provide feedback to improve support processes and client experience.
• Work in rotational shifts to provide 24/7 support coverage.

Qualifications

• Possess strong English speaking skills to communicate effectively with clients.
• Have basic technical knowledge and troubleshooting skills.
• Demonstrate good problem-solving abilities and attention to detail.
• Show willingness to learn and adapt to new technologies.
• Exhibit excellent customer service skills and a client-focused approach.
• Experience in ISV or Hi-Tech domains is a plus.
• Ability to work in rotational shifts and handle multiple tasks efficiently.

The Cognizant community
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• • Cognizant is a global community with more than 350, 000 associates around the world.

• • We don t just dream of a better way – we make it happen.

• • We take care of our people, clients, company, communities and climate by doing what s right.

• • We foster an innovative environment where you can build the career path that s right for you.

About us
Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U. S. , Cognizant (a member of the NASDAQ-100 and one of Forbes World s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www. cognizant. com

Our commitment to diversity and inclusion

CareersNA2@cognizant. com with your request and contact information.

Disclaimer