Job Information
Job Description
Role & responsibilities
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
• To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
• To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
• To ensure complete and accurate resolution within the defined TATs. • To ensure process compliance as per the set Audit and SQ guidelines.
Preferred candidate profile
- Banking Product & Process Knowledge.
- Communication in English is must.
- Exposure to banking preferable
Perks and benefits : Best in Industry
FRESHERS WITH GOOD COMMUNICATION SKILLS CAN ALSO COME FOR INTERVIEW
Role: Account / Relationship management – Voice / Blended
Industry Type: Banking
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
Job skills
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